An enhanced service that allows guaranteed SLA’s on change requests, improved SLA’s on faults and array of additional benefits to the customers hosted service.
Enhanced – Improved and guaranteed SLA’s, inclusive announcement recordings, inclusive visits and 24/7 support on faults.
Enhanced Plus – All of the above + 24/7 support on programming and faults.
Risks of not having it
No SLA on change request. Lower priority SLA’s on faults, Charges for site visits, training and announcements.